Customer Interactions

Tiger

• Flashy

• Vain

• Confident

• Highly influential

• Life of the party

• Extra emotional

Careers

• Sales

• Business owners

• Athletes

• Entrepreneurs

• Risk takers

• Visionaries

Cars

• Flashy

Identifier

• Jewelry

• Clothes

• Shoes

How to communicate

• Get them to talk about themselves

• Short attention span

• Ask for referrals

• Recognition

• Huge network

Owl

• Analytical

• Slow to make decisions

• Logical

• Intellectually Arrogant

• Research

• Skeptical

• Pessimistic

Career

• Programmer

• Engineer

• Accountant

• Nurses

• Teachers

• Politician

• Lawyers

Cars

• Volvo

• Honda

• Prius

• Hybrid

Identifier

• Conservative Dress

• Listen more than talk

• Reserved body language

• Inquisitive

• Well manicured

How to Communicate

• Give them the specifics

• Ask them what they need to know

• Body language

• Gain Trust

• Don't rush or use assumptive language

• No high pressure

• Be Authentic

Bull

• Aggressive

• Antagonist

• Stubborn

• Strong Sense of Duty

• Protective

• Tough

Career

• Fireman

• Military

• Cop

• Construction

• CFO/ CEO

• Coaches

• Security Guards

Cars

• Big cars

• Motorcylces

Identifier

• Dirty Hats

• Rough around the edges

• Act FIT

• Loud

How to Communicate

• Break the hard shell

• One-liners

• Jokes

• Ego

Lamb

• People pleasers

• Docile

• Scared

• Timid

• Scared of Conflict

• Friendly

• Trusting

• Optimistic

Career

• Lambs

• HR

• Secretary

• Non-Profit

• Social Worker

Cars

• Minivans

• PT Cruisers

• Prius

Identifier

• Quiet

• Soft talker

• Hard to engage

• shy

• Submissive

• Agreeable