Customer Service

Loc Doc Security uses two applications for On Call scheduling purposes. Through Sling, the technicians can view and trade their shifts, and through RingCentral, the phones are scheduled to forward to the technicians. In this Process, you will learn how to make changes in RingCentral to preschedule forwarding to On Call Technicians based on the Sling Schedule. The first step to this process is to log into the Sling app and confirm the technicians who are assigned to each day of the week. You will check Sling every Friday and make changes for the next Monday to Sunday. Confirm the scheduled dates and the technician on call and then proceed to the next step. See video below. Make sure you are in the Full Schedule, with the Locksmith - On Call Technician position selected, and the appropriate week is selected. You can also change the option to look at the entire month.

Note: If you see the shift also populating at the top in "Available Shifts" with an "O" in the record, this means the shift has been offered by the technician to others but has not been accepted by any technicians. The next step in the process is to make the change in Ringcentral Call Queue according to Sling. See the below video.

Note: If a shift is updated in Sling (ie: Technicians offer and trade shifts) you will receive a notification. You will need to approve the schedule change in Sling and then update the Ringcentral in a timely manner to ensure the shift is properly covered. You will follow the same process as above.