General Questions

Defined Expectations: Don’t be frustrated with unmet Expectations if you haven’t clearly defined them.

Request Cycle

Use this Framework to clearly define your expectation request

Effective Request

1. WHY: Context & Mood

2. Committed Speaker

   1. Not Distracted

   2. Attention on Listener

   3. Verbal Confirmation

3. Committed Listener

   1. Not Distracted

   2. Attention on Speaker

   3. Verbal Confirmation

4. Future Actions & Conditions of Satisfaction

   1. Example A: Cut Grass

   2. Example B:

      1. Cut Our Grass

      2. Use Our Lawn Mower

      3. Cut to Specific Height

      4. Take Mower to Edge of driveway

      5. Use Water & Hose to clean off mower

      6. Put Mower away in Garage

      7. Put Hose away

5. Time Frame

   1. When should this task be completed?

Background of Obvious:

What’s OBVIOUS of YOU is not OBVIOUS of your LISTENER

Effective Response

• YES!

• No, because…

• Commit - to - Commit

• Counter Offer

Responsible Complaint

• No Gossip!

• No Sulking or Passive Aggressiveness

• Did we both Commit to this?

  • What is reasonable to meet the commitment?

  • Is this an Event or a TREND?

    • Event - Infrequent

    • Trend - Frequently