AGENDA: 1/5/22 (20.22)
7AM Start Time
Bring 2 Examples
1: A Core Value you've seen in action.
2: A Core Value you see we need work on improving
Unexpected Cleanliness
Offices / Desk
Van
Warehouse
Break Rooms / Kitchen Areas
Jobsites
The Boy Scouts have a rule: “Always leave the campground cleaner than you found it".
"Have I left this area cleaner than I found it?" - a Sign somewhere
"If I have time to lean, I have time to clean" - Chick-Fil-A
Defined Expectations
Punctual (On Time)
Check your Calendar
Check your Queue
News and Updates
Bicycle Repairs
Team.locdoc.net
Next Wednesday Goal discussion
8am Dismiss
On Call Meeting
80 Views
Assuming positive intent and starting a conversation understanding the other person has your best intent. Starting with an understanding that the other person is doing the best they can with what they have
Defined Expectations: Anson Regional set plan. No guess work
Defined Expectations: Lock / Door Project - Communication not clear and frustration happens.
Consistent Communication:
Andrew has been communicating weekly and daily targets
New team members working with the entire customer service team instead of just waiting on 1 person
Response loop from customer and customer success
More Detailed information on projects
Consistent Communication: Lack of follow through and follow up
Cultivate Trust:
Builds Trust through consistency - Zach
Communication returns and action - William
Cultivate Trust:
Cultivate Trust with more techs or other departments
Working on building blocks from expectations and communications
Expand Circle of Trust - to more than a few
Establishing internal department trust - Lab to other departments.
Outrageous Kindness:
Sam and Levi
Outrageous Kindness:
Nothing
Courageous Honesty:
Let Derek know when he’s being too nit picky
Courageous Honesty:
Sometimes kindness eliminates honesty
Refined Quality:
Dashboards - Sam very thorough
Derek standards on installation
L.O.C.K.S. On every door
Refined Quality:
L.O.C.K.S. On every door
Good at 95% done - work on the 5%
Unexpected Cleanliness:
Sergey - asked for a vacuum to make sure the job site was cleaned up
Derek / Genadiy - Jobsite was clean and in order
Impacted Aarons perspective on putting things back where they belong.
Unexpected Cleanliness:
Intentional Execution:
What Winning Looks Like
Clearly Defining
Full set of information for a project - Jordan
Intentional Execution:
Tunnel Vision at times - use L.O.C.K.S. On every door