Agenda: 6/23/21
10 positive shoutouts
2 examples of improved efficiency
Discussion:
Demand
Availability
Capacity
- how our capacity is effected by each department.
Purpose statements: why we exist
Account Management
We exist to provide quick accurate solutions and pricing for our clients and communicate necessary details to our installation teams for quality and efficient installations.
Customer Success
We exist to define expectations for our customers' experience while gathering information that will reduce confusion and wasted time for our service, accounting and account management teams.
Purchasing
We exist to source parts that meet pricing and time demands. We work to coordinate inventory, on demand parts, returns and parts identification to keep our service and project teams operating with minimal delays.
Service
We exist to solve customer lock and security issues. We operate with refined quality, speed and efficiency to solve the issues in as few site visits as possible.
Projects
We exist to manage time intensive installations and long term site visits to reduce service interruptions for our customers. We plan ahead to create a streamlined installation process using technology and experience.
Accounting
We exist to provide accurate and timely invoices for completed work, maintain cash flow through follow up aging invoices. We work to remove barriers for our installation teams by working directly with customers to create an easy to follow process for payments. We minimize interruptions of vendors by providing timely payments for material purchases.
Training
We exist to develop and maintain consistent methods for installations and processes that our team repeats.
We provide onboarding orientation and training for all new team members and provide training opportunities for customers to create additional value for customers relationships
Development
We exist to take time consuming analog processes and digitize them for improved work flow, data management and digital resources for our team and customers.
We work to remove barriers and silos of information to allow for ease of navigation and access to relevant and important information.
Marketing
We exist to promote the culture, services and people of our company. We share the human side of a service company to reduce the barrier of vagueness behind our logo. We generate customer opportunities through digital ads, social media and website content.
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The Lab
We exist to create tools to help our clients grow their businesses through applications and digital content.
We are dedicated to radically changing the marketing strategies for our clients and the security industry
Chad
I exist to connect, coach and collaborate for the development of a team. I use experience, council and ongoing education to navigate our organization to new heights and through challenging times.