Monday, June 7th Conference Call
Management (Chad):
billable hours last week
focus on Outrageous Kindness
treat your family, team members, and customers better than you want to be treated
Training (Thomas):
Wednesday will be a breakout week
techs will be with Thomas in the locksmith shop
everyone else will be with Chad in the main meeting room
Service (Nathan):
check if you need an oil change and enter the request today
the person who does them will be at the Charlotte office Wednesday
Levi is out this week, so reach out to Adam or Nathan if you need something customer success related
Wildly Important Goal:
we've surpassed 5500 openings (30% of the way to our goal; 43% of the year has passed)
Fuel Gauge:
currently just under $41K for the month with 18 working days left
we need to average $13-14K a day to hit the goal; we're short but could catch up
try to average 4 billable hours per tech per day
don't forget: your vehicle has your employer's name and phone number on it, so drive safely
Projects (Mike):
Scotty will be on some small rekey projects today
Dylan & Roman are returning to Sunfiber for a large door project
getting some openings completed
doors should be in this week so the project can be closed out
preparing for the Dorchester project, which will start June 21st
call Mike if you need anything
Access (Andrew):
one door access control system install at Mallard Creek STEM Academy
taking care of service work
Christopher is out sick, so ask Andrew if you need something Christopher would do
Anderson (Josh):
thank you to Thomas, Chad, and Katie for covering Anderson last week
the Anderson team is averaging four site visits a day
there are about a dozen bikes at the shop waiting to be repaired
they have are three lock jobs at the shop
Purchasing (Sam):
lots of Dorchester parts are coming in and space is limited: if you're bringing parts back, be intentional about letting people know where you're putting them
if you need parts same-day, call Purchasing to see if they can be sourced locally or are already at the warehouse