Meeting Notes

One Positive Thing Recap:

• a lot of people mowed their lawn over the weekend

• a lot of people went hiking

• y'all don't know what a succulent is

Shout-Outs:

• Sergey got called out for a late security call and noticed that the customer had "do not duplicate" on their keys, so he set up a meeting to explain protected key systems to them

• Brandon encountered a weird electronic mortise lock and tried to service it for half an hour, then called Thomas to work through figuring it out

Remember:

• prioritize helpful and kind communication with customers and amongst ourselves

• concentrate on keeping up a quick response time

Habit Tracking Round Two:

• for the second quarter, pick a habit directly related to the business

• reach out to your accountability buddy tomorrow (today, sorry) April 1st

• we'll pick a new habit and new buddies in June for the third quarter

March 5S Madness Recap

• the results of the projects have more than exceeded Thomas's expectations

• we basically remodeled four areas in the office in one month

• shout-out to the team leaders, who were selected to lead by a vote of their peers

• many times people were helping each other even across teams, which also deserves recognition

Team Review

Team "Training Area":

• Leader: Brandon

• Teammates: Thomas, Nathan, McDouglas, Kevan, Josh, Jessica L., Erin, Eric B., Adam

• Highlights:

  • decluttered shelves and floor

  • removed extraneous tools and products

  • organized and labeled the shelves

  • removed a bunch of used lever sets

  • changed the training process to installing new hardware instead of used/old

Team "Lockshop":

• Leader: Andrew I.

• Teammates: William, Nan, Michael C., Lucas, Jordan, Joe, Eric S., Aaron

• Highlights:

  • the scope of the job felt overwhelming at first, but the team came together with brilliant ideas

  • lots of tools and pinning kits had landed there and needed to be moved to their actual destination

  • found lots of unused stuff

Team "Electronics Storage":

• Leader: Jonathan

• Teammates: Sergey, Roman, Levi, Genadiy, Derek, Craig, Christopher B., Andrew M.

• Highlights:

  • removed lots of clutter

  • stood up all the ladders

  • once all the training, locksmith, and door stuff got moved to where it belonged, it became clear the electronics storage area had been a catch-all space for the entire company, not just Access

  • removed dusty shelves that were being used as a catch-all

Team "Door Storage":

• Leader: Dan

• Teammates: Zach, Vladimir, Scotty, Sam, Mike, Leonard, Jessica B., Dylan

• Highlights:

  • challenged by figuring out how to park the forklift in a way that it wasn't in the way

  • parking the forklift further from the doors will save time in the future because the doors will be accessible

  • labeled the doors and set up a quarterly audit of the area

How Will We Sustain This?

• as soon as something gets moved from a labeled area, the uncovered label and empty space are clear indicators that it's missing and should be returned

• reviewing the clearly-outlined Standard Operating Procedures (SOPs)

And the winner is...

Congratulations to the Lockshop Team!

Because their hard work will save us time, they'll be getting a reward of time - four extra hours of PTO!

What Set the Winning Team Apart?

• excellent design, great before and after pictures, and well-designed SOPs

• others saw firsthand how much work went into it, and how they worked with other areas to make sure everything was labeled correctly and sorted in a logical and effective way

So... how can you apply the procedures you learned during this project to other areas in your home and workspace?