Wednesday, October 21st Team Meeting
One Positive Thing
Eric was the only one who ran into Jordan in the mountains over the weekend
What's something you have accomplished in the past couple of months individually or as a department?
more vans under inventory
lowered response times
record install for access control
renewed focus on patience and personal health
Opening Management System launch
smoothly transitioning EBS into Loc-Doc
proactive training
developed a very positive relationship between the Lab and Assa Abloy
reduced quote turnaround time
kept our numbers strong despite the pandemic
smart bar code launch, service request form update
What have been some struggles over the past couple of months?
system limitations
change: letting go of the old and familiar ways
forgetting to thoroughly communicate with team members
starting some projects without a clear view of their scope, then struggling to deliver
straddling Loc-Doc's high professional standards and its culture of personability
sorting through big ideas and prioritizing them
What are some ways to create fans instead of customers?
understanding and comprehending the customer's problem
actively listening, such as taking careful notes about their issues when they call, makes them trust us
treating them as personably as you would treat a friend
making sure you follow through with your promises to meet and exceed their expectations
it takes every person at Loc-Doc to solve a person's problem
Wrap-Up:
There will never be a checklist for every single possible scenario, but at the end of the day we're focusing on solving a customer's problem, following our core values, and creating fans out of our customers
Actionable Takeaway
Create fans by:
solving problems by getting a list of information
actively listening
being personable
following through