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Meeting Notes

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Monday, July 12th Conference Call

Management (Chad):


We will accomplish our goal of 18K openings in 2021 by practicing:

  • helpful and kind communication

  • fast response

  • solving our customers' problems

  • limited by inefficiency - focusing on improving billable hours

Water Challenge: we've drunk 169 gallons of water as a company as we near the halfway point

Book Club



Training (Thomas):


  • communication with each other and being able to work with each other

  • this Wednesday we're going to revisit the Culture Index


Service (Nathan):


Wildly Important Goal:

  • just over 7300 openings out of 18K

Fuel Gauge:

  • 15 working days left in the month (2 less than June), meaning our daily average needs to be 13K

  • currently at $77K (which is an 11K daily average) with 13 working days left in the month

Billed Hours:

  • 50 a day is the goal, currently averaging about 35

  • we're extremely busy at the moment

  • don't forget your employer's phone number is on the side of your van



Projects (Mike):


  • Jordan and Scotty have 43/272 openings left in the Dorchester project

  • Dylan has a large rekey in Charlotte starting today

  • Mike will head to Dorchester first thing in the morning to start the last school, which is on schedule to be completed by next Friday


Access (Andrew):


  • Velvista set to begin next Monday with building the internet infrastructure

  • tomorrow, Kevin and Andrew will be traveling to Highlands to provide a quote for an expansion to an access system they installed there


Anderson (Josh):


  • Nan has about ten bikes in the shop

  • lots of quotes went out including a sticker request from the McLoughlin Lock Shop

  • Michael Childress will be out of town for the next couple days, so reach out to Josh instead


Purchasing (Sam):


  • lots of parts for big projects are staged at the warehouse: when you come in to pick things up, use the computer (type in your Site Visit) instead of your phone

  • check your red bins for parts

  • if you need parts same-day, call Purchasing to see if they can be sourced locally or are already at the warehouse

  • William is off today

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Helping our Customers Protect their People and their Property.

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