I wanted to share some developing updates with our business and COVID-19
We had our first COVID Positive case on October 28, 2020
Our second Positive COVID Positive case appeared on November 19, 2020
These 2 cases were not connected from our understanding.
Our 2nd case was a member of our office support staff.
In alignment with our 3 main goals:
I'm overwhelmed this week.
There is so much to share, but I'm trying to keep these weekly reports simple and digestible.
Book Club! Starting October 8!
"Become the ONLY!"
I was challenged by Jesse Cole today while recording an upcoming podcast episode. He said, how can you become the ONLY in your industry? Not just the best of breed, but the ONLY one that does it THAT way!
We've got some exciting things coming up that I wanted you to be aware of, AND, some great things happened this week.
Book Club! Levi Gray and I will be working on creating a monthly book club for our company. This will be a monthly event with 1 book per month to focus on and we'll meet as a group to discuss. This is TOTALLY OPTIONAL and a GREAT way to grow yourself and grow with our organization. If you are interested, please drop a comment below!
Product Lead Time! Sam Gray mentioned that he wanted to make lead time for parts more transparent. Lucas was able …
Customer Confidence
We need to REFOCUS our efforts on PROBLEM SOLVING. The BEST way to SOLVE Problems is to LISTEN to the customer's issues!
During our company's history, we have tried to offer 3 main components.
1. Kind and Helpful Customer Service
2. Fast Response
3. Problem Solving
I would be interested in book club as well